WAKE FRIENDS · EMRE ŞAHİN
Support and Contact
Last updated: 15 October 2026
1. Contact us
For questions, suggestions and problems write to mre.sahinn@gmail.com. In the app, Settings → Help & support → "Write to us" adds a short summary to your email that helps us solve the problem.
2. My alarm didn't ring
Open Settings → Alarm Health in the app: it shows settings that could stop the alarm, such as alarm permission, notifications, battery saving and volume. If the problem continues, send us the report with "Share diagnostic report".
3. I can't do the mission
On the mission screen, hold the emergency button for 3 seconds to turn the alarm off. For the QR mission, register the code in advance and put it somewhere you have to get up for, like the bathroom.
4. Canceling Premium
iPhone and iPad: Settings → your name → Subscriptions → Wake Friends. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app doesn't cancel the subscription.
5. Deleting my account
In the app: Settings → Delete account. If you can't access the app, see the account deletion page.
6. Disturbing content
You can report and block a voice wake-up or a person in the app. For an urgent safety issue you can also email us.